Privacy Policy
This Privacy Policy explains how milestonessoftwares (“we”, “our”, “us”)
collects, uses and protects information when you visit this website or contact
us about our services.
Information we may collect
- Basic contact information that you provide, such as your name, email address and company name.
- Project-related information that you choose to share in order for us to prepare proposals or deliver services.
- Technical information such as IP address, browser type and pages visited, used in an aggregated way to improve this website.
How we use your information
We use your information to respond to enquiries, prepare proposals, deliver
agreed services, manage invoices and improve our internal processes. We do not
sell your personal data to third parties.
Data sharing
We may share data with trusted service providers who help us operate this
website, manage email, or process invoices. These providers are only given the
information they need to perform their tasks and are expected to protect it.
Data retention
We keep your information for as long as necessary to fulfil the purposes
described here or as required by law (for example, for accounting records).
You may ask us to update or remove your personal information where applicable.
Your rights
Depending on your location, you may have rights such as requesting access to
the personal information we hold about you, asking for corrections, or
requesting that we delete certain data. You can contact us using the details
in the Contact section if you wish to exercise these rights.
Updates to this policy
We may update this Privacy Policy from time to time. The latest version will
always be available on this page and will include an updated “last revised”
date, if applicable.
Refund Policy
milestonessoftwares provides custom development services that are based on
agreed work scopes. Because each project is unique and requires dedicated
time and resources, refunds are handled as follows.
Project deposits
In many cases, we request an upfront deposit before starting work. This
deposit is used to secure time in our schedule and to cover initial planning
and design efforts. Deposits are generally non-refundable once work has
started, unless otherwise stated in your written agreement.
Milestone-based work
For projects billed in milestones, we provide progress updates and the
opportunity to review work at each stage. Once a milestone is approved and
paid, it is considered complete and is not usually eligible for a refund,
except where required by law or where we have clearly not delivered the
agreed milestone.
Change of scope
If you decide to change or reduce the scope of work after a project has
started, we will discuss the impact on cost and timeline. In some cases,
unused future milestones may be cancelled by mutual agreement, but completed
work will remain payable.
How to raise a concern
If you are unhappy with any aspect of the work, please contact us as soon
as possible using the details on this page. We will review the situation,
clarify what has been delivered against the agreed scope and try to reach a
fair resolution.
Disclaimer
The information on this website is provided for general background on the
services of milestonessoftwares. While we aim to keep information accurate
and up to date, we do not guarantee that every detail is free from error or
that the content is suitable for every situation.
No guarantee of specific results
Examples of projects, features or performance are illustrative only.
Outcomes depend on many factors such as your content, infrastructure,
marketing efforts and end-user behaviour, which are outside our control.
No emergency technical support
We do not provide emergency, always-on technical support services through
this website. Any support or maintenance is provided under written
agreements that define response times and responsibilities.
External links
If this website contains links to third-party websites, they are provided
for convenience only. We do not control or endorse the content of those
sites and are not responsible for their practices or policies.
Professional advice
Nothing on this website constitutes legal, financial or professional advice.
You should obtain independent advice before making business decisions based
on information found here.